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COMPANY POLICY

READ CAREFULLY – PARTICIPANTS MUST UNDERSTAND AND AGREE TO TERMS AND CONDITIONS

In exchange for the participation in the activity of kayaking organized by Clearly Tahoe LLC and/or use of property, facilities, and services of Clearly Tahoe LLC, I agree for myself and (if applicable), for the members of my party, to the following:

LIMITATIONS: Please review the following limitations prior to making a reservation. Age and weight restrictions do apply. All participants under the age of 18, must be accompanied by an adult (18+) at all times during the activity. Children under the age of 12 must ride in a boat with an adult guest (18+). All participants must be over the age of 5. Guests under the age of 18 must have a parent or legal guardian present to sign liability waiver. Children will be defined as ages 5-11 and shall be priced as children. Youth will be defined as ages 12-17 and shall be priced as youth. All guests must be physically and mentally capable of participating in described activity. Participants must agree to disclose any knowledge of medical history that might affect his/her or their dependents ability to participate in described activity. No more than two occupants are permitted in one boat. Guests will not be permitted to share seats during the activity. Total combined capacity must not exceed a weight of 375lbs. RESPONSIBILITY OF PARTICIPANTS: It is the responsibility of our guests to review and agree the following prior to making a reservation. Participants must provide their own transportation to and from scheduled check in site. All participants must agree to and sign a liability waver provided by Clearly Tahoe LLC in order to partake in scheduled activity. If participant is a minor, a parent or legal guardian must be present to sign waiver on behalf of the child or youth guest. PHYSICAL/MENTAL REQUIREMENT OF PARTICIPANTS: All guests will be required to paddle at a reasonable pace with occasional breaks during the duration of the tour. Participants may be required to enter the water prior to boarding the boats. All participants must be capable of entering and exiting the boat without assistance. Guests should be prepared to swim a short distance if necessary. DRESS CODE: Shoes and sharp objects must be removed or covered prior to entering the boat with the exception of neoprene or rubber water shoes. Guest should be prepared for the possibility of getting wet and should dress accordingly. It is recommended to wear sunscreen, hats and protective clothing when exposed to the sun for an extended period of time. RULES AND REGULATIONS: Guests must listen to guides and representatives of Clearly Tahoe, LLC during safety speech as well as during activity. Participants will be required to wear a US Coast Guard approved life preserver provided by Clearly Tahoe LLC. All personal life preservers must be inspected and approved by our Clearly Tahoe staff. Life preservers must be worn at all times on the water or near the water. Guests are responsible for their own safety pre and post activity as well as during scheduled breaks. No alcohol, drugs or controlled substances of any kind will per permitted on the kayaks. No smoking will be permitted during tour. No weapons of any kind will be allowed in the kayaks. Personal items should be kept in dry bag or kept in a safe environment. Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC prohibits any kind of container or bag that might scratch or damage the kayaks in any way. Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC is not responsible for any loss or damage to personal items resulting from participation in described activity. RIGHT OF REFUSAL: Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC reserve the right to refuse service to any participant at any time for any reason before or during activity without refund. The employees or representatives of Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC may refuse service if any participant seems potentially harmful to themselves or others.

PET POLICY: Pets under 30lbs may be permitted on select tours at select locations with advance reservation. Limitations and Clearly Tahoe Pet Policy applies. Pets will be limited to well behaved dogs and cats with valid vaccinations including but not limited to Rabies. Approved pets may be added to select tours at the rate of $20.00 per pet. All pet policies and fees apply. Approved pets may be permitted to accompany an adult guest (18+) on select tours. Pets will not be permitted in a boat without an adult passenger. All pets must be well behaved and restrained during the entire experience on no more than a 6ft leash. Pets must be kept on lap or carrier during shuttle transportation. Pets will not be permitted on the seats or in the front of the shuttle at any time. Guests agree to take full responsibility of their pet during as well as pre and post activity. SERVICE ANIMALS: If a service animal is necessary, arrangements can be made. Any special arrangements involving service animals or medical needs must be made at time of booking or a minimum of 48 hours prior to scheduled activity. FOR THE SAFETY OF OUR GUESTS AS WELL AS THE SERVICE ANIMAL, TOUR OPTIONS MAY BE LIMITED. For more information regarding service animals please contact our reservation office at [email protected]

PRIVATE TOURS/CUSTOM ACTIVITIES: Clearly Tahoe LLC offers a variety of private and customized activities around the lake. It is the responsibility of our guests to ensure their eligibility to partake in specific tours. Failure to validate eligibility at check-in will result in same-day cancellation of the tour and be subject to our “Same-Day Cancellation Policies”. Guests may request that any scheduled Clearly Tahoe experience be made Private for a 25% fee. Advance reservation and approval required. Customized tours may be available upon request and offer flexible options. Customized tours may result a private tour fee, coordination as well as delivery charges.

RENTAL POLICIES: All Renters must be over 18 years of age and show valid government issued ID and credit card at time of check-in. Participants under the age of 18 must have a parent or legal guardian present at all times during the activity. Renter will be responsible for any and all bodily injury to members in his/her party or property damage that may occur while rental items are in the possession of the renting party. It is the responsibility of the renter to review complete our Clearly Tahoe company policies and agree to the terms and fees prior to making a rental reservation Failure to meet rental requirements will result in non-refundable same-day cancellation and be subject to our same-day cancellation policies. LOST, STOLEN OR DAMAGED ITEMS (Applicable to Rentals only): There will be a fee of $60 or more for any major scratches to clear kayak. Renter shall agree to take full financial responsibility for any lost, stolen or damaged items included in rental package. Replacement costs are to be agreed upon as follows: Clear Kayak: $1,800, Seat: $80, Paddle: $65, Life Preservers: $55, Dry Bag: $30, Cooler Bag: $25. ADDITIONAL RENTAL FEES: Extending rental time without prior reservation may result in a charge of $80/hour per boat. Additional fees associated with alterations to initial reservation, late fees or damages will be automatically charged to Renter’s card on file.

CANCELLATION POLICY: TOUR CANCELLATION: Cancellations must be made by phone no less than 2 weeks prior to the day of scheduled activity to receive a refund. Cancellations made more than two (2) weeks before the day of scheduled activity may be eligible for a full refund less a $20.00 Cancellation Fee. Cancellations made less than two (2) weeks prior to the start of scheduled activity will be non-refundable. RESERVATION CHANGES: Reservation changes may be possible but not guaranteed. No refunds, credits or re-scheduling will be permitted less than forty-eight (48) hours prior to scheduled activity. Changes to an already existing reservation may be made more than than forty-eight (48) hours before scheduled tour. Schedule changes must be made no less than forty-eight (48) hours prior to scheduled tour. Schedule changes may be subject to a $20.00 Reservation Change Fee per change. Reservation change requests can be made online by visiting us at www.clearlytahoe.com/reservationchangeform or emailed to [email protected] but are not a guaranteed. BOOKING ERRORS: Errors in scheduling or cancellations made within twenty-four (24) hours of booking may be eligible for a full purchase refund. Cancellation or issue resolution request must be made by email to reservations at [email protected] within twenty-four (24) hours original booking was made but no less than forty-eight (48) hours prior to scheduled tour date. Last minute bookings or bookings made within fourty-eight (48) hours of scheduled activity will have a 1 hour reservation error window.

COVID-19 SAFETY AND SANITATION: Clearly Tahoe LLC strives to uphold the highest level of safety and sanitation. All guests will be required to wear masks during the time of check in and until the start time of their scheduled activity. Masks will be enforced during shuttle transportation and safety lectures. We ask that all guests properly social distance during the duration of your activity and respect the boundaries of other guests and staff members. Hand sanitizer is available at various locations on site and temperature checks may be required prior to participation in select activities. Private requests can be made in advance but are not guaranteed. NOTE: All activities may experience delays due to safety and sanitation practices. We ask that all of our guests arrive as scheduled and we thank you for your patience during this time.

COVID-19 CANCELLATION POLICY: AS OF MARCH 15th, 2020 DUE TO THE STATE OF COVID-19 AND POSSIBLE IMPACT ON SCHEDULED ACTIVITIES Clearly Tahoe encourages guests to cancel if any member of their party feels ill or has any potential health risks that may impact other guests, staff members or the general public. Cancellations made within (2) weeks of scheduled activity are non-refundable. In response to the possible impact on the health and travel plans of our guests, Cleary Tahoe LLC will be waiving all reservation change fees for advance reservation changes during the 2020 season. (48) hours notice required. Last minute reservation changes are not guaranteed and will be subject to a $20.00 reservation change fee upon approval. Advance reservation change requests can be made online by visiting us at www.clearlytahoe.com/reservationchangeform or emailed to [email protected].
For more information or for last minute changes or cancellations, please contact our reservation office at (530)554-4664

GROUP DISCOUNTS: Groups of 10+ guests are subject to a 10% discount on any Clearly Tahoe activity. Groups of 20-39 will receive a 20% discount on any Clearly Tahoe activity. Groups exceeding thirty (30) persons may be eligible for fixed group rates. GROUP DEPOSIT: Groups exceeding ten (10) guests may be applicable for Clearly Tahoe billing options. A non-refundable deposit will be required at the time of reservation in the amount of $500 for quotes exceeding $1,000 or 50% of balance for quotes amounting to less than $1,000. Deposit must be made at the time of reservation. GROUP RESERVATION CHANGES: Group Changes made within fourteen (14) days of scheduled activity will not result in Reservation Change fees. Group reservation changes may be requested until the start time of scheduled activity but may result in reservation change fees. Changes are limited and not guaranteed. GROUP DEPOSIT: Balance will be updated fourteen (14) days prior to scheduled tour and due at check-in. Remaining balance will be calculated upon commencement of activity and due fourteen (14) days post activity. GROUP CANCELLATION: Cancellations made within fourteen (14) days of scheduled activity will be refundable less initial deposit. Initial deposit will be non-refundable. Group cancellations or changes made after fourteen (14) days will be non-refundable.

GIFT CARD/ GIFT CARD REFUND: All gift card purchases are final. No refunds shall be made from time of purchase. Gift cards can be used for multiple transactions and applied to any participating Clearly location. Gift cards can be applied to online reservations or by contacting our reservation office at (530)554-4664. Gift Cards may be combined with other discounts and offers. Gift card balance cannot be redeemed for cash. GIFT CERTIFICATES/GIFT CERTIFICATE REFUND: Promotional Gift Certificates may be applied to specific activity only. Gift certificates may only be used one time and cannot be combined with any other discounts or offers. Unused balance on gift certificates is non-refundable and may not be redeemed for cash value. Gift certificates are valid through expiration date only. MERCHANDISE RETURN: Clearly Merchandise purchased directly through a participating Clearly location may be subject to a full refund within seven (7) days of purchase. Customer must have original purchase receipt. Merchandise must show no signs of wear or usage prior to return. MERCHANDISE EXCHANGE: Exchanges can be made within thirty (30) days of purchase. Item must show no signs of wear or usage. Exchanges are based on availability. Products could be exchanged for item of equal or lesser value. Original purchase receipt must be presented at the time of exchange. No monetary refund will be provided. Merchandise purchased via third party companies or sponsors will be subject to third party return/cancellation policies. THIRD PARTY PURCHASES: Items ordered on our website through third party retailers are subject to the policies of that third party retailer. Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC take no responsibility for transactions through third party companies.