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COMPANY POLICY

READ CAREFULLY – PARTICIPANTS MUST UNDERSTAND AND AGREE TO TERMS AND CONDITIONS

In exchange for the participation in the activity of kayaking organized by Clearly Tahoe LLC and/or use of property, facilities, and services of Clearly Tahoe LLC, I agree for myself and (if applicable), for the members of my party, to the following:

LIMITATIONS: Please review the following limitations prior to making a reservation. Age and weight restrictions do apply. All participants under the age of 18, must be accompanied by an adult (18+) at all times during the activity. Children under the age of 12 must ride in a boat with an adult guest (18+).
All participants must be over the age of 6, absolutely no exceptions. Guests under the age of 18 must have a parent or legal guardian present to sign liability waiver. Children will be defined as ages 6-11 and shall be priced as children. Youth will be defined as ages 12-17 and shall be priced as youth.
All guests must be physically and mentally capable of participating in described activity. Participants must agree to disclose any knowledge of medical history that might affect his/her or their dependents ability to participate in described activity. No more than two occupants are permitted in one boat. Guests will not be permitted to share seats during the activity.
Total combined capacity must not exceed a weight of 375lbs.

RESPONSIBILITY OF PARTICIPANTS: It is the responsibility of our guests to review and agree the following prior to making a reservation. Violation of company policies or inability to meet the necessary requirements as defined in these policies, may result in same-day cancellation and subject to our same-day cancellation policies without refund. Participants must provide their own transportation to and from scheduled check in site. Guests must arrive on-site for mandatory check-in no less than 30 minutes prior to their scheduled tour.All participants must agree to and sign a liability waver provided by Clearly Tahoe LLC in order to partake in scheduled activity. If participant is a minor, a parent or legal guardian must be present to sign waiver on behalf of the child or youth guest.

PHYSICAL/MENTAL REQUIREMENT OF PARTICIPANTS: All guests will be required to paddle at a reasonable pace with occasional breaks during the duration of the tour. Participants may be required to enter the water prior to boarding the boats. All participants must be capable of entering and exiting the boat without assistance. Guests should be prepared to swim a short distance if necessary.

DRESS CODE: Shoes and sharp objects must be removed or covered prior to entering the boat with the exception of tight fitting neoprene or rubber water shoes. Guest should be prepared for the possibility of getting wet and should dress accordingly. It is recommended to wear sunscreen, hats and protective clothing when exposed to the sun for an extended period of time.

RULES AND REGULATIONS: Guests must listen to guides and representatives of Clearly Tahoe, LLC during safety speech as well as during activity. Participants will be required to wear a US Coast Guard approved life preserver provided by Clearly Tahoe LLC. All personal life preservers must be inspected and approved by our Clearly Tahoe staff. Life preservers must be worn at all times on the water or near the water. Guests are responsible for their own safety pre and post activity as well as during scheduled breaks. No alcohol, drugs or controlled substances of any kind will per permitted on the kayaks. No smoking will be permitted during tour. No weapons of any kind will be allowed in the kayaks. Personal items should be kept in dry bag or kept in a safe environment. Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC prohibits any kind of container or bag that might scratch or damage the kayaks in any way. Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC is not responsible for any loss or damage to personal items resulting from participation in described activity.

RIGHT OF REFUSAL: Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC reserve the right to refuse service to any participant at any time for any reason before or during activity without refund. The employees or representatives of Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC may refuse service if any participant seems potentially harmful to themselves or others.

PET POLICY: Small dogs under 30lbs may be permitted on select tours at select locations with advance reservation. Limitations and Clearly Tahoe Pet Policy applies. Pets will be limited to well behaved dogs with valid vaccinations including but not limited to Rabies. No other pets shall be permitted to accompany guests on any Clearly Tahoe experiences. Applicable pets may be added to select tours at the rate of $20.00 per pet. All pet policies and fees apply. Approved pets may be permitted to accompany an adult guest (18+) on select tours. Pets will not be permitted in a boat without an adult passenger. All pets must be well behaved and restrained during the entire experience on no more than a 6ft leash. Pets may not be confined to a carrier or other restrictive forms of containment beyond a leash during activity.Pets must be kept on lap or may be kept in a carrier during shuttle transportation. Pets will not be permitted on the seats or in the front of the shuttle at any time. Guests agree to take full responsibility of their pet during as well as pre and post activity.

SERVICE ANIMALS: If a service animal is necessary, arrangements can be made. Any special arrangements involving service animals or medical needs must be made at time of booking or a minimum of 48 hours prior to scheduled activity. FOR THE SAFETY OF OUR GUESTS AS WELL AS THE SERVICE ANIMAL, TOUR OPTIONS MAY BE LIMITED. For more information regarding service animals please contact our reservation office at [email protected]

LATE ARRIVALS: Guest must arrive on time for check-in for their scheduled tour. Guests whom arrive late for check in may miss their scheduled tour. Late arrivals and no-shows will be non-refundable.

CANCELLATION POLICY: Cancellations must be made by completing an online Reservation Change/Cancellation form no less than 2 weeks prior to the day of scheduled activity to receive a cash refund. Cancellations made more than two (2) weeks before the day of scheduled activity may be eligible for a full cash refund less a $20.00 Cancellation Fee per boat. Cancellations made less than two (2) weeks prior to the start of scheduled activity will not be applicable for any cash refund. CASH REFUNDS:Cash refunds will be automatically issued to the initial method of payment on file. Refund may not be issued to any other card.

RESERVATION CHANGES: Reservation changes may be possible but are not guaranteed. Reservation changes can be made free of charge more than 48 hours prior to scheduled trip. Last minute reservation changes within 48 hours of scheduled trip may result in a 50% reservation change fee. No changes will be permitted after the scheduled check-in time.

BOOKING ERRORS: Errors in scheduling or cancellations made within twenty-four (24) hours of initial booking may be eligible for a full purchase refund. Cancellation must be made online by completing a Reservation Change/Cancellation form within twenty-four (24) hours from the time original booking was made but no less than forty-eight (48) hours prior to scheduled tour date. Last minute bookings or bookings made within fourty-eight (48) hours of scheduled activity will have a 1 hour Booking Error window from the time of reservation. 

GIFT CARD/ GIFT CARD REFUND: All gift card purchases are final. No refunds shall be made from time of purchase. Gift cards can be used for multiple transactions and applied to any participating Clearly location. Gift cards can be applied to online reservations or by contacting our reservation office at (530)554-4664. Gift Cards may be combined with other discounts and offers. Gift card balance cannot be redeemed for cash. GIFT CERTIFICATES/GIFT CERTIFICATE REFUND: Promotional Gift Certificates may be applied to specific activity only. Gift certificates may only be used one time and cannot be combined with any other discounts or offers. Unused balance on gift certificates is non-refundable and may not be redeemed for cash value. Gift certificates are valid through expiration date only. MERCHANDISE RETURN: Clearly Merchandise purchased directly through a participating Clearly location may be subject to a full refund within seven (7) days of purchase. Customer must have original purchase receipt. Merchandise must show no signs of wear or usage prior to return. MERCHANDISE EXCHANGE: Exchanges can be made within thirty (30) days of purchase. Item must show no signs of wear or usage. Exchanges are based on availability. Products could be exchanged for item of equal or lesser value. Original purchase receipt must be presented at the time of exchange. No monetary refund will be provided. Merchandise purchased via third party companies or sponsors will be subject to third party return/cancellation policies. THIRD PARTY PURCHASES: Items ordered on our website through third party retailers are subject to the policies of that third party retailer. Clearly Companies, Clearly Tahoe LLC and/or Clearly LLC take no responsibility for transactions through third party companies.

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