Reservation Specialist | Zephyr Cove, NV
Full-Time (32-40+ hours)
Seasonal (10 Months) / Year Round (12 Months)
Job Description
Office Manager/HR Coordinator will help fulfill all organizational and communication needs. This position will primarily be responsible for creating and keeping calendars, ensuring all necessary documents are obtained from employees, partners and vendors and help various departments on upcoming events, changes or policies as necessary. Our Office Manager/HR Coordinator will work alongside our hiring managers to review and update job descriptions, post jobs and help screen applicants. Our Office Manager/HR Coordinator will help communicate with applicants and schedule interviews with hiring managers. Our Office Manager/HR Coordinator will help answer questions about various positions, job duties and policies. Our Office Manager/HR Coordinator will help coordinate and facilitate orientations and the on-boarding of new employees. Office Manager/HR Coordinator will work with other managers to schedule employee trainings and ensure all training checklists and tests have been completed. Our Office Manager/HR Coordinator will keep updated list of upcoming courses (required by specific positions), housing opportunities and other employee resources. Office Manager/HR Coordinator will help notify employees when certifications are about to expire and help provide recommendations on renewal opportunities. Office Manager/HR Coordinator will help schedule 30-day new hire reviews, performance reviews and other disciplinary meetings as necessary. Office Manager/HR Coordinator will help oversee timekeeping and process bi-weekly payroll. Office Manager/HR Coordinator will help distribute pay stubs and W2s. Our Office Manager/HR Coordinator will keep record of team performance and be responsible for updating the employee portal with contact information, team photos, events, announcements and positive performance stats/reviews. Our Office Manager/HR Coordinator will help organize team-wide events and will be expected to attend hiring events and occasional marketing/community activities from time to time. Our Office Manager/HR Coordinator will help keep inventory of team uniforms, supplied equipment, electronics and vehicles designated for employee use. Our Office Manager/HR Coordinator will assist with purchase reimbursements and mileage reimbursements and will ensure employees are keeping proper documentation of both. Our Office Manager/HR Coordinator will help applicable employees apply for benefits through Clearly Tahoe and will help organize team-seminars about succeeding in the seasonal recreational industry. Office Manager/ HR Coordinator will help create and post regular team announcements about scheduling and pre-post season changes. This position will assist with off-boarding and providing employee assistance with unemployment questions, recommendations for winter jobs and other off-boarding resources. Our Office Manager/HR Coordinator will assist with billing, bookkeeping and ensuring various permits, registrations, licensing and contract renewals are not overlooked. Our Office Manager/HR Coordinator will assist with company-wide communication with partner locations and will be responsible for posting updates and sending our email updates about company operational status. Office Manager/HR Coordinator will help keep our business office organized and ensure all invoices, receipts and paperwork is filed away properly. Our Office Manager/HR Coordination may be required to assist with other communication needs such as customer-inquiries, large group inquiries, marketing collaborations and general questions from time to time.
Ideal Candidate
An ideal candidate for this position is an independently hard-working individual with a background in Human Resources. Applicant should be a self-starter with the ability to work independently or in a team-environment. The ideal candidate for this position should have exceptional computer skills and the ability to work various applications simultaneously. We are seeking and organized candidate who can keep a meticulous shared office-work environment. This individual should have excellent interpersonal communication skills and the ability to handle delicate situations with discrete professionalism.
About Clearly Tahoe
Clearly Tahoe is a full-service recreational company in the Lake Tahoe area that specializes in guided tours and rentals on both land and water. We currently feature guided tours from 5 different Lake Tahoe locations, operate 1 rental concession on Lake Tahoe and 2 adventure-themed retail shops in the Tahoe basin. In addition to our popular tours in completely transparent kayaks, Clearly Tahoe also offers on-site rentals from the Sand Harbor Nevada State Park, hiking, biking and snowshoe tours during the off-season. Our sister location based out of California offers 2 additional tour locations and guided excursions that depart from our 46-foot tri-toon, the Clearly Explorer. With a team of more than 60 employees, Clearly Tahoe offers a variety of both seasonal and year-round positions, in-house training, and growth opportunities.
Work Environment
Our Office Manager/HR Coordinator will work from our Clearly Tahoe management office in Zephyr Cove, NV. This is a shared-access office for authorized management but primarily intended for our Office Manager/HR Coordinator. This small, shared office is located in a space adjacent to additional meeting rooms and kitchen/break area. Our Office Manager/HR Coordinator may be asked to work off-site from time to time for meetings, events or off-season employment.
Schedule Details
Our Office Manager/HR Coordinator will be scheduled to work 6–10-hour shifts Monday-Friday between the hours of 7:00am and 6:00pm (times may vary season to season or upon request and approval). Part-Time will be considered 2-3 days per week, full-Time will be 4+ days per week. Office Manager/HR Coordinator will not be scheduled to work on holidays but may be asked to attend meetings or company events outside of this schedule from time-to time.
Operating Season
Office Manager/HR Coordinator can be a 10-month seasonal position however, year-availability is preferred.
Clearly Tahoe is a seasonal recreational company that is only open at limited capacity during the winter months. Our 4-month high-season runs from June through September. (Please note: it is highly desired that employees do not have extensive time-off requests during this time) the bulk of our activity division seasonal employees are expected to work between the 6-month period of May through October while extended season and returning employees may work an 8-month period from April through November. First-year sales and reservation team members should be available to work during our 8-month extended season (April – November) while returning and seasonal sales division team members can be expected to work between the 10-month period of February 15th and December 15th.
Primary Responsibilities
- Create and keep company-wide calendars.
- Ensure all permits, licensing, registration and contracts are addressed and attended to.
- Help with renewal of insurance policies.
- Process and file invoices, receipts and company documents.
- Help update company policies, website and announcements.
- Notify necessary employees and partners of policy changes or operational status changes.
- Send reminders for seasonal updates.
- Assist with billing, bookkeeping and ensuring various permits, registrations, licensing and contract renewals are not overlooked.
- Keep our business office organized and ensure all invoices, receipts and paperwork is filed away properly.
- Work with hiring managers to identify hiring needs.
- Assist with updating job-descriptions as necessary.
- Update any edited job-descriptions posted online or on website.
- Post available jobs on all platforms.
- Monitor and correspond with incoming applications.
- Help screen incoming applicants.
- Schedule interviews with hiring managers.
- Attend and assist with annual job-fairs.
- Help on-board new employees.
- Ensure all new-hire paperwork is completed.
- Coordinate and facilitate company-wide new hire orientations.
- Help schedule trainings and ensure all training requirements have been met.
- Set-up new employee accounts.
- Schedule 30-day new hire reviews and regular performance reviews and other disciplinary meetings as necessary.
- Review and submit payroll.
- Help employees with payroll related questions.
- Communicate with payroll processor with any changes or concerns that need to be addressed.
- Keep updated list of upcoming courses (required by specific positions)
- Update company housing list as necessary.
- Monitor employee certification status.
- Keep record of team performance.
- Update employee portal, team contact list etc.
- Help organize team-wide events.
- Attend events when necessary.
- Keep inventory of team uniforms and supplies.
- Assist with purchase and mileage reimbursements.
- Help applicable employees apply for benefits.
- Conduct company success seminars.
- Update team on company or departmental announcements.
- Send our pre/post season reminders, updates or response forms.
- Assist with off-boarding.
- Remove old employees from accounts as necessary.
- Help with unemployment applications and unauthorized claims.
Required Skills
- Ability to work various computer application systems including Microsoft Office and Excel.
- Understanding of state and federal employment regulations.
- Awareness of OSHA regulations and compliance.
- Ability to work various computer application systems including Microsoft Office and Excel.
- Strong leadership skills and the ability to work unsupervised.
- Demonstrated critical thinking skills and resourceful thinking.
- Excellent written and verbal communication skills.
- Ability to maintain confidentiality
Candidate Should be able to;
– Communicate in English
– Lift 50lbs.
– Operate Computer Systems Proficiently
– Use Mac or Windows.
– Operate Excel and Microsoft Systems.
– Help with Communication in Emergency Situations
Job Types: Full/Part-time, Seasonal/Year Round
Available Shifts:
Shifts for this position should be flexible and average 8 hours days between 7:00am and 6:00pm, 5-days per week.
- 6 hour shift
- 8 hour shift
- 10 hour shift
NOTE: Schedule may vary seasonally.
Compensation/Salary:
Training Rate: $14.00/hour (Nevada)
Starting Rate: $24.00-26.00/hour | $49,920.00 – 54,080.00
Long-Term Rate Range: $25.00-31.20/hour | $49,920.00 – 64,896.00
Benefits:
- Discounted Recreational Experiences (50%)
- Shop Discounts (30%), Pre-Orders (50%)
- Team Activities
- Mileage Reimbursement based on IRS standard.
- Dental insurance (Full-Time)
- Health insurance (Full-Time)
Supplemental pay types:
- Performance Based Bonuses
Ability to commute/relocate:
- Clearly Tahoe Office
625 Highway 50
Zephyr Cove, NV 89448
NOTE: Must be able to reliably commute or relocate before starting work (Required)
Job Qualifications:
- Communicate in English
- Bachelors degree in Human Resources or related degree.
- 5+ years of relevant experience in an HR role
- 2+ years customer service experience.
- Authorized to legally work in the United States
- Able to lift 50lbs
Preferred Skills:
- Ability to operate Mac and Windows
- Proficient in Microsoft systems.
- Bilingual (preferred)
License/Certification:
- Valid Drivers License