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COMPANY POLICY

2023 CLEARLY TAHOE COMPANY POLICIES
READ CAREFULLY – PARTICIPANTS MUST UNDERSTAND AND AGREE TO TERMS AND CONDITIONS

In exchange for the participation in the activities organized by Clearly Tahoe LLC and/or use of property, facilities, and services of Clearly Tahoe LLC, I agree for myself and (if applicable), for the members of my party, to the following:

LIMITATIONS: Please review the following limitations prior to making a reservation. Age and weight restrictions do apply. All participants under the age of 18, must be accompanied by an adult (18+) at all times during the activity. Children under the age of 12 must ride in a boat with an adult guest (18+). All participants must be over the age of 6. Expecting mothers are prohibited. Guests under the age of 18 must have a parent or legal guardian present to sign liability waiver. Children will be defined as ages 6-11 and shall be priced as children. Youth will be defined as ages 12-15 and shall be priced as youth. Teens will be defined as ages 16-17 and shall be priced as teens. All guests must be physically and mentally capable of safely participating in described activity. Participants must agree to disclose any knowledge of medical history that might affect his/her or their dependent’s ability to participate in described activity. No more than one participant per seat. Guests will not be permitted to share seats during the activity. Weight restrictions do apply. Please reference activity-specific listings for details.

RESPONSIBILITY OF PARTICIPANTS: It is the responsibility of our guests to review and agree the following prior to making a reservation. Violation of company policies or inability to meet the necessary requirements as defined in these policies, may result in cancellation without refund. Participants must provide their own transportation to and from scheduled check in site. Guests must arrive on-site for mandatory check-in no less than 15 minutes prior to the start time of their scheduled activity.  All participants must agree to and sign a liability waiver provided by Clearly Tahoe LLC in order to partake in scheduled activity. If participant is a minor, a parent or legal guardian must be present to sign waiver on behalf of the child or youth guest. Guests must listen to guides and representatives of Clearly Tahoe, LLC during safety speech as well as during the activity and abide by all posted and verbal rules and regulations. Participants will be required to wear safety equipment for each activity as provided by Clearly Tahoe LLC. All personal life safety equipment must be inspected and approved by Clearly Tahoe staff. Life preservers must be worn at all times on the water or near the water. Guests are responsible for their own safety pre and post activity as well as during scheduled breaks. Personal items should be kept in dry bag or kept in a safe environment. Clearly LLC is not responsible for any loss or damage to personal items resulting from participation in described activity and is not responsible for retrieving items or reimbursing guests for lost or damaged items. Guests will be responsible for damages made to Clearly Tahoe LLC equipment and/or trip interruption at a rate of replacement cost + 20%.

PHYSICAL REQUIREMENTS: All guests will be required to participate at a reasonable pace with occasional breaks during the duration of the tour. All guests must be capable of safely using equipment without assistance. Guests may be required to enter the water for use of recreational water sports equipment. Guests participating in water related activities should be prepared to swim a short distance if necessary. Additional physical requirements may apply, please reference activity-specific listing for more information.

RULES AND REGULATIONS: Clearly Tahoe LLC prohibits any kind of container or bag that might scratch or damage the equipment in any way. No alcohol, drugs or controlled substances of any kind will per permitted on guided tours or rental equipment. No smoking will be permitted during guided tours. No weapons of any kind will be allowed. No drones or professional camera equipment will be permitted on public tours. Guests must abide by activity-specific dress code, please reference activity-specific listing for dress code guidelines.

RIGHT OF REFUSAL: Employees or representatives of Clearly Tahoe LLC reserve the right to refuse service to any participant at any time for any reason before or during activity without refund.

PET POLICY: Pets are only permitted on select activities at select locations. Pets will be limited to well behaved dogs under 30lbs with valid Rabies vaccinations. No other pets shall be permitted to accompany guests on any Clearly Tahoe experiences. Advanced reservations are required. Applicable dogs may be permitted to accompany an Adult handler (18+) at a rate of $20 per dog. No more than one dog will be permitted per handler and no more than one dog will be permitted per boat. All dogs must be well behaved and restrained during the entire experience on no more than a 6ft leash. Dogs must not be confined to a carrier or other restrictive forms of containment beyond a leash during activity. Dogs must be kept on handler’s lap during shuttle transportation. Handler must agree to take full responsibility of their dog during activity as well as pre and post activity. Employees or representatives of Clearly Tahoe LLC reserve the right to refuse services due to a violation of Pet Policies without refund.

SERVICE ANIMALS: If a service animal is necessary, arrangements can be made. Any special arrangements involving service animals or special needs must be made at time of booking or a minimum of 48 hours prior to scheduled activity. FOR THE SAFETY OF OUR GUESTS AS WELL AS THE SERVICE ANIMAL, LIMITATIONS MAY APPLY. For more information regarding service animals please contact our reservation office at reservations@clearlytahoe.com.

LATE ARRIVALS: All guests must arrive at designated check-in location no less than 30 minutes prior to the start time of their scheduled tour. Guests are responsible for obtaining the correct address of check-in location from the activity-specific listing at the time of booking. Guests who arrive late for check in or attempt to check in at an alternative location, may miss their scheduled tour. Late arrivals will be non-refundable. Clearly Tahoe LLC is not responsible for delays due to traffic, roadwork, inability to find parking, or inability to meet other requirements outlined in company policies.

RESERVATION CHANGES: Reservation Changes may be possible but are not guaranteed. Reservation Changes must be requested by completing our online Reservation Change/Cancellation Form no less than 48-hours prior to the check-in time for scheduled activity. Upon approval, any additional fees resulting from Reservation Change will be automatically charged to the method of payment on file unless otherwise noted. A $20.00 Cancellation Fee shall apply to any cancelled guests. Any remaining amount will be refunded to the method of payment or gift card as per our Refund Policy. Guest is responsible for original reservation if Reservation Change request is not approved.

CANCELLATION POLICY: Cancellations and Reservation Changes must be made by completing an online Reservation Change/Cancellation form on our website no less than one 1-week prior to the day of scheduled activity to receive a cash refund. Reservation Change/Cancellation Form is available on our website at www.clearlytahoe.com.

REFUND POLICY: Cancellations made more than one 1-week before the day of scheduled activity will be eligible for a full cash refund less a $20.00 Cancellation Fee per guest. Cancellations made within one week of scheduled activity will be non-refundable. CASH REFUNDS: Cash refunds will be automatically issued to the method of payment on file. Refund cannot be issued to any other card. Cancellations made less than one 1-week prior to the start of scheduled activity will not be applicable for any cash refund. CREDIT REFUNDS: Cancellations and Reservation Changes made within 1-week but more than 48-hour prior to the start time of scheduled activity may be eligible for a refund credit less applicable fees. Limitations apply to credit terms. NO CREDIT OR CASH REFUND WILL BE APPLIED TO CANCELLATIONS OR RESERVATION CHANGES MADE WITHIN 48-HOURS OF SCHEDULE ACTIVITY.

BOOKING ERROR: Guests may be exempt from Cancellation Fees if Cancellation is made within Booking Error window. Reservations made more than 48-hours prior to scheduled activity have a 24-hour booking error window from the time of initial reservation. Reservations made within 48-hours but more than 1-day before scheduled activity shall have a 1-hour booking error window from the time of initial reservation. Same-day reservations are excluded from booking error policies and shall have no Booking Error window. Cancellations must be made by completing our online Reservation Change/Cancellation form within defined Booking Error window. Cancellations may take up to 48-hours for processing.

INCLEMENT WEATHER: In the event of unfavorable wind or weather conditions or any cancellation on the part of Clearly Tahoe LLC due to uncontrollable factors we do provide a full 100% refund to the initial method of payment on file. We reserve the right to cancel at any time for any reason if we feel conditions may be unsafe or encounter operating factors beyond our control.

GIFT CARD REDEMPTION: Clearly Tahoe Experience Gift Cards are issued for specific activities and may be transferred or applied to only guided Experiences at any of our Clearly Tahoe locations. Clearly Tahoe Experience Gift Cards are not applicable for rentals or retail merchandise. Retail gift cards are available for purchase at any of our retail location and can only be redeemed for retail merchandise. We do not offer gift cards for rentals at this time. Gift Cards may be combined with other discounts and offers. Gift Card balance cannot be redeemed for cash. GIFT CARD TRANSFER: Clearly Tahoe Experience Gift Cards may be transferred to another experience by completing a Reservation Change/Cancellation Form. Gift Card transfers may take up to 48-hours for processing. GIFT CARD REFUND: All gift card purchases are final. No refunds shall be made from time of purchase.

VOUCHERS/CREDITS/GIFT CERTIFICATES: Vouchers, Credits and Promotional Gift Certificates may be applied to a specific activity only and are not transferrable to other experiences or locations. Gift certificates may only be used one time and cannot be combined with any other discounts or offers. Any unused balance on Vouchers, Credits and Gift Certificates is non-refundable and may not be redeemed for cash value. Vouchers, Credits and Gift Certificates may have black-out dates and are valid through expiration date only.

MERCHANDISE RETURN: Clearly Tahoe merchandise purchased directly through a participating Clearly Tahoe location may be subject to a full refund within 7 days of purchase. Customer must have original purchase receipt. Merchandise must not show signs of wear or usage prior to return. MERCHANDISE EXCHANGE: Exchanges can be made within 30 days of purchase. Item must not show signs of wear or usage. Exchanges are based on availability. Products could be exchanged for item of equal or lesser value. Original purchase receipt must be presented at the time of exchange. No monetary refund will be provided.

THIRD PARTY PURCHASES: Merchandise or experiences purchased via third party companies or sponsors will be subject to third party return/cancellation policies. Items ordered on our website through a third party are subject to the policies of that third party company. Clearly Tahoe LLC takes no responsibility for transactions through third party companies.