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Bike Tour Guide

South Lake Tahoe, CA

Bike Tour Guide | Zephyr Cove, NV
Part-Time (16-32 hours) / Seasonal (8 Months)

Job description
Our bike tour guide will be responsible for all bike-related operations including but not limited to; maintenance of bikes, designing tour routes and facilitating guided tours with a group of 2-10 guests. Our bike tour guide should be a proficient mountain biker and have experience working with both electric and non electric bikes. Our bike tour guide will be responsible for transportation of equipment, staff and guests between storage location(2) and tour site(s). All of our tour guides will be responsible for checking in guests upon arrival and outfitting them with the proper gear. Bike tour guide should be able to adjust various bike settings on Specialized Turbo Levo mountain bikes to ensure they are properly fit for each rider’s hight and weight. Tour guides for this location will also be trained to assist with shop sales and expected to assist with general shop duties from time to time.

About Clearly Tahoe
Clearly Tahoe is a full-service recreational company in the Lake Tahoe area that specializes in guided tours and rentals on both land and water. We currently feature guided tours from 7 different Lake Tahoe locations, operate 1 on-site rental concessions and 2 adventure-themed retail shops in the Tahoe basin. In addition to our popular tours in completely transparent kayaks, Clearly Tahoe also offers on-site rentals from the Sand Harbor Nevada State Park, excursions from our 46 foot tri-toon, hiking, biking and snowshoe tours during the off-season. With a team of more than 60 employees, Clearly Tahoe offers a variety of both seasonal and year-round positions, in-house training, and growth opportunities.

Work Environment
Our bike tour guide will primarily be scheduled to work at our Zephyr Cove location but may be provided shifts at other tour-sites from time to time. Maintenance and alternative work including, but not limited to; pre and post season prep, training and meetings may take place off-site at other operating locations. Land experience employees at our Zephyr Cove location will mostly work independently but may be required to work within a team environment on occasion. Employees at this location will be required to facilitate tours and occasional on-site activities without supervision.

Shift at this location will primarily be during normal business hours however may extend to the late afternoon hours from time to time. Opening shifts can begin as early as 7:00am and will last approximately 6-8 hours. Closing shifts may run at last as 8:00pm during peak season. Shifts may range between 16-40+ hours/week depending on the season. Employees may work up to 5-days per week at this location. This position is considered seasonal and will run from April 1st through November 30th.

Bike Tour Guide Primary Responsibilities
– Check weather conditions and determine operating limitations (if any) for the day.
– Transport staff, guests and supplies to and from operating location.
– Set-up and break-down equipment.
– Facilitate the arrival of pre-scheduled guests.
– Check-in and outfit participants upon arrival.
– Provide safety lecture and instruction.
– Conduct scheduled tour.
– Implement Emergency Action Plans when necessary.
– Oversee team in fast-paced environment.
– Assist in breaking team if necessary.
– Conduct routine safety and maintenance checks.
– Communicate with other departments.
– Help train new team members.
– Regularly inspect and clean equipment.
– Prepare for pre-post season.
– Help assemble equipment when necessary.
– Complete daily reports.
– Cancel guests in the event of unfavorable conditions.
– Submit needs list for supply orders.

Activity Supervisors should be able to;
– Lift 50lbs.
– Bike Proficiently
– Assemble and Fix Bikes
– Drive and Operate Vehicle
– Oversee a Team
– Coordinate daily activities in a Fast-Paced Environment
– Respond to Emergencies (EMT certification preferred)

Job Types: Full-time/Part-time,  Seasonal (8-10 Months)

Compensation/Salary:
Training Rate: $14.00/hour (Nevada)
Starting Rate: $18.00 per hour

Benefits:

  • Performance Based Bonuses
  • Discounted Recreational Experiences
  • Shop Discounts
  • Team Activities
  • Outdoor Work Environment
  • Occasional Wildlife Sightings

Schedule:

Part Time (2-4 days/week)

Shifts:

  • 5×8
  • 10 hour shift
  • 8 hour shift
  • 6 hour shift

NOTE: All shifts are in the afternoon and evening. Schedule may vary seasonally.

Supplemental pay types:

  • Bonus pay
  • Tips

Ability to commute/relocate:

  • Clearly Tahoe
    212 Elks Point Road
    Zephyr Cove, NV 89448NOTE: Must be able to reliably commute or relocate before starting work (Required)

Job Qualifications:

  • Must be fluent in English
  • Able to lift 50lbs
  • Proficient biking and maintenance skills.
  • Clean driving record
  • 2+ Years customer service experience
  • 2+ Years related experience.

Preferred Skills:

  • Ability to multi-task
  • Proficient in computer systems
  • Self-starter
  • Ability to drive and park a trailer

Required License/Certification:

  • Valid Driver’s License
  • American Red Cross First Aid/CPR Certification
  • Wilderness First Responder (Preferred)
  • Paramedic License (Preferred)
  • EMT Certification (Preferred)
  • Boating License (Preferred)